FAQs

Frequently Asked Questions (FAQs)

Below you’ll find answers to the most common questions about ordering, shipping, returns, and support at Driftline.

1. How long does shipping take?

We offer free shipping on all orders. Delivery typically takes 5–8 business days, depending on your location.

2. Which countries do you ship to?

We currently ship to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

3. How do I track my order?

You can track your order by contacting us directly.
Email driftlinesh@gmail.com with your order number, and we will provide tracking updates within 24 hours.

4. What is your return policy?

We accept returns within 30 days of delivery.
Returns are free, and there are no restocking fees.

All items must be returned in their original condition.

5. How do I start a return?

Simply contact us with your order number:

We will send you a prepaid return label and guide you through the process.

6. Are there any items that are final sale?

No. Driftline does not offer final sale items. All products are eligible for return within 30 days.

7. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
We will issue a replacement or refund at no cost to you.

8. Can I change or cancel my order?

If your order has not yet shipped, we may be able to modify or cancel it.
Please contact us as soon as possible.

9. Do you offer exchanges?

Yes. If you prefer an exchange instead of a refund, we can arrange that at no additional cost.
Exchanges also include free return shipping.

10. How can I contact customer service?

You can reach us directly through:

Email: driftlinesh@gmail.com
Phone: +1 588-965-1466
Address: 498 Northcliffe Blvd, York, Ontario M6E 3L5, Canada